What we need
We only collect information needed to provide services, fulfil orders and run the business.
Your information matters to us
Privacy Policy
This policy explains what personal information Fun Science Studios collects, why we need it and how we keep it protected.
It applies when you visit our website, contact us, join our mailing list, make a purchase or book a workshop, birthday party, school visit or event.
Our privacy promise
How we approach your information
Protected carefully
We use appropriate practical and technical measures to protect the information entrusted to us.
Data selling
We do not sell or rent customer or children’s personal information.
Remain in control
You may ask about your information and exercise your applicable data protection rights.
Children’s privacy
Extra care with children’s information
Most information about a child is supplied by their parent, carer, school or event organiser. We only request information that helps us manage the booking, provide suitable support and deliver the activity safely.
Full privacy information
Select each section to read more
01 Who we are and the scope of this policy
Who controls your information?
Beatrice Baila, a sole trader trading as Fun Science Studios, is the data controller responsible for deciding how and why personal information is used.
When this policy applies
This policy applies to personal information collected through our website, online shop, booking platforms, forms, email, telephone, social media, invoices and face-to-face communications.
It also applies to information supplied by parents, carers, schools, nurseries, organisations, party customers and event organisers.
Contacting us
Questions, privacy requests and complaints may be emailed to funsciencestudios@gmail.com.
02 Information we may collect
Customer and contact information
This may include your name, postal or billing address, email address, telephone number, organisation, job role and preferred method of contact.
Booking information
This may include the booked service, workshop or event date, venue, participant numbers, package choices, party details, requested experiments, extras, invoices and communications.
Information about children
We may collect a child’s name, age, date of birth where relevant, workshop attendance, birthday information and the name of their responsible parent or carer.
Support and safety information
Where necessary, we may receive information about allergies, medical conditions, disabilities, sensory needs, dietary requirements, accessibility needs or other support requirements.
Order and transaction information
This may include items ordered, personalisation details, delivery address, voucher information, payment status, transaction reference and refund information.
Full card details are processed by the payment provider and are not normally visible to or stored directly by Fun Science Studios.
Communications
We may retain emails, messages, form submissions, telephone notes, complaints, feedback and correspondence connected with a booking or order.
Website information
Depending on your cookie choices, we may receive information such as IP address, browser type, device information, pages visited, interactions and approximate location.
Images and videos
Where appropriate consent or another valid legal basis exists, we may collect photographs or video footage taken at a workshop, party or event.
03 Where information comes from
Directly from you
Most information is provided when you contact us, make an enquiry, complete a form, book, purchase, subscribe or attend one of our activities.
Parents and carers
Parents and carers normally provide information concerning their child.
Schools and organisers
A school, nursery, organisation, party customer or event organiser may provide participant information needed to prepare and safely deliver an activity.
Online platforms
We may receive information through Shopify, Bookwhen, payment providers, email services, social media platforms and other services used to manage bookings and orders.
Website technology
Technical information may be collected through cookies and similar technology, subject to your choices and applicable legal requirements.
04 Why we use information and our lawful bases
Contract
Bookings, orders and customer services
Consent
Marketing, certain cookies and photographs
Legal obligation
Tax, accounting and legal requirements
Legitimate interests
Operating and protecting the business
To respond before a contract
We use information to answer enquiries, prepare quotes, check availability and take steps requested before a booking or purchase is confirmed.
To fulfil a contract
We use information to administer bookings, collect payments, personalise products, deliver orders, provide vouchers, communicate practical information and deliver the agreed service.
To meet legal obligations
We may process information to keep accounting records, respond to legal requests, comply with consumer law and meet tax, insurance, safeguarding or regulatory responsibilities.
For legitimate business interests
We may use information where reasonably necessary to operate and improve the business, provide customer service, manage complaints, prevent misuse or fraud, protect people and property, maintain records and establish or defend legal claims.
We consider the effect on individuals and do not rely on legitimate interests where their rights and interests override ours.
With consent
We rely on consent where required, including for optional marketing, non-essential cookies and certain uses of photographs or videos.
Consent may be withdrawn at any time, although this does not affect processing that was lawful before withdrawal.
Vital interests
In an emergency, information may be used or shared where reasonably necessary to protect someone’s life or physical safety.
05 Children, health and additional needs
Children’s information
Our services are for children, but bookings and online purchases should normally be completed by an adult.
We do not intentionally use children’s personal information for direct marketing.
Health and support information
Information about health, disability, allergies or medical needs may be special category personal data.
We only request this information where it is relevant to the safety, accessibility or suitable delivery of an activity.
Our legal condition
We normally rely on the explicit consent of the parent, guardian or relevant individual to use this information for activity planning and support.
In a genuine emergency, information may also be used where necessary to protect vital interests.
Sharing information about a child
Information is only made available to people who reasonably need it to prepare, support or safely deliver the activity.
We do not include unnecessary medical or support details in general attendance lists.
Parent and child rights
A parent or guardian may contact us regarding their child’s information. We may need to consider the child’s own rights, age, understanding and the authority of the person making the request.
06 Who we may share information with
Service providers
We use trusted organisations that provide services needed to operate the business. Depending on the transaction, these may include:
- Shopify, which hosts our website and online shop;
- Bookwhen, which supports workshop bookings;
- payment and banking providers;
- Google services, including Gmail and cloud tools;
- website hosting, analytics and technology providers;
- Evri or another agreed delivery provider;
- accountants, insurers and professional advisers;
- venues, assistants and suppliers involved in a booking;
- Facebook, Instagram and other communication platforms.
Schools, venues and event organisers
Information may be shared where necessary to coordinate an activity, meet venue requirements, support a participant or respond to a safety matter.
Legal and regulatory disclosure
We may disclose information where required by law, court order, law enforcement, safeguarding responsibilities, tax authorities, insurers or another competent authority.
Business changes
If Fun Science Studios is sold, transferred or reorganised, relevant business records may be disclosed to professional advisers and a prospective or new owner, subject to suitable confidentiality and legal protections.
No sale of personal information
We do not sell or rent personal information to advertisers, data brokers or unrelated organisations.
07 Marketing, social media and photography
Email marketing
We may send news, workshop announcements and offers where you have consented or where another lawful marketing permission applies.
You may unsubscribe through the link in a marketing email or by contacting us.
Service messages
Messages needed to administer a booking, order, payment, cancellation or safety matter are not marketing and may still be sent when necessary.
Social media
When you contact or interact with us through a social media platform, that platform may separately process information under its own privacy terms.
Photographs and videos
We do not rely on a general booking acceptance as consent to publish an identifiable image of a child.
Where photographs or video may be used for our website, social media or promotional material, separate consent or clear event-specific photography information will be provided.
Withdrawing photography consent
You may contact us to withdraw consent for future use.
We will take reasonable steps to remove images from places we control, although we may not be able to retrieve material already printed, lawfully shared or copied by others.
09 International processing and information security
Processing outside the UK
Some technology, payment, email, booking or cloud providers may store or process information outside the United Kingdom.
Transfer protections
Where restricted international transfers occur, we rely on recognised legal mechanisms such as UK adequacy regulations, approved contractual safeguards or another lawful exception.
Security measures
We take proportionate steps to protect information against unauthorised access, alteration, loss, misuse or disclosure.
Measures may include password protection, access controls, secure accounts, device security, trusted service providers and limiting access to people who need the information.
No system is completely risk-free
Although we take reasonable precautions, no internet, electronic storage or communication system can be guaranteed to be completely secure.
Data breaches
We will investigate suspected personal data breaches, take appropriate action and notify affected individuals or the ICO where legally required.
10 How long we keep information
Our general approach
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting, insurance and complaint requirements.
Enquiries that do not become bookings
Routine enquiry records are normally retained for up to 12 months after the last meaningful contact, unless there is a reason to keep them longer.
Booking and order records
Core booking, invoice, payment and order information may be retained for the period required for accounting, tax, contractual, insurance and legal purposes.
Tax and accounting information
Records connected with business income, expenses and transactions are kept for at least the period required by HM Revenue & Customs.
Children’s operational information
Routine attendance, allergy and support information is reviewed after the activity and is normally deleted or reduced when it is no longer needed.
It may be retained longer where there is a repeat booking, incident, complaint, safeguarding concern, insurance matter or legal requirement.
Marketing records
Marketing contact details are normally retained until you unsubscribe, withdraw consent or they are removed following our periodic reviews.
We may retain a minimal suppression record so that we remember not to send further marketing.
Photographs and videos
Promotional images are periodically reviewed and retained only while they remain appropriate, relevant and covered by a valid basis for use.
Complaints and incidents
Records relating to a complaint, accident, dispute or insurance matter may be retained for as long as reasonably necessary to investigate, respond to and establish or defend legal rights.
Secure deletion
When information is no longer required, it is deleted, anonymised or securely destroyed where reasonably possible.
11 Your data protection rights
Access
Ask for a copy of your information
Correction
Ask us to correct inaccurate information
Deletion
Ask for deletion where the right applies
Objection
Object to certain uses, including marketing
Your rights may include
- the right to be informed about how information is used;
- the right to access your personal information;
- the right to correct incomplete or inaccurate information;
- the right to request deletion in applicable circumstances;
- the right to restrict certain processing;
- the right to object to processing based on legitimate interests;
- the absolute right to object to direct marketing;
- the right to data portability where applicable;
- the right to withdraw consent at any time.
Making a request
Email funsciencestudios@gmail.com and explain which right you wish to exercise.
We may ask for proportionate information to confirm your identity or authority before releasing or changing personal information.
Response time
We will respond without undue delay and normally within one calendar month, subject to any legally permitted extension.
Automated decisions
We do not currently use personal information to make decisions that have legal or similarly significant effects solely by automated means.
12 Concerns, complaints and policy updates
Please contact us first
We would appreciate the opportunity to consider and resolve any privacy concern.
Email funsciencestudios@gmail.com with details of the issue.
Information Commissioner’s Office
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.
More information is available through the ICO website.
Visit the ICO complaint guidance →Updates to this policy
We may update this policy when our services, systems, suppliers or legal requirements change.
The latest version will be published on this page with the updated date.
Related information
Our other customer policies
Privacy question or request?
Please contact us
Include enough information for us to understand and respond to your request.
Privacy Policy last updated: 26 July 2026